Tanya ZlatanovskaDirector, Wnd, Customer Relations
Novartis Pharma Canada
Tanya Zlatanovska leads the Customer Relations, Warehousing, and Distribution operations at Novartis Pharmaceuticals Canada, an innovation medicine company. She has been with Novartis for 12 years, beginning her career in the Financial Reporting and Accounting department. In 2010, Tanya moved to Supply Chain, where her responsibilities grew from costs analysis and creating key metrics, to managing the technical operations’ budget, the day-to-day operations for, third party logistics (3PL), and customer facing operations. Tanya's expertise is within the field of financial analysis, included ROI for business cases, sales forecasting, and supply chain distribution. In her current capacity, Tanya is responsible for creating innovation programs, which are cross-divisional, and cross-functional with the 3rd party logistics, to better serve multiple customers, and patients. Prior to Novartis, Tanya managed the administration, recruiting and finances for Population Health Sciences, the largest multi-disciplinary program within the Research Institute at the Toronto's Hospital for Sick Children. Tanya has also spent four years in the non-profit sector. Prior to joining Sick Children, Tanya was a Program Officer at the US-based Catholic Relief Services, a leading humanitarian agency with offices in 91 countries across the globe. Tanya's ability to speak five languages made her a valuable contributor. She helped implement development projects across war-torn Yugoslavia, and was instrumental in creating and implementing the initiative to teach a course on, the Foundation of Democracy for elementary schools in the Republic of Macedonia. Over the course of her tenure, Tanya traveled extensively, met and presented her work to international and local partners including, at-the-time, the First Lady of the United States, Ms. Hillary Rodham Clinton. Tanya graduated from the MBA/CMA Strategic Executive Leadership program at Concordia University/UQAM in 2007. She enjoys giving back to the academic community, and serves as a judge at the International, B.Comm., and MBA case competitions held JMSB in Montreal. Her cross-divisional, warehouse and logistics, project at Novartis served as a case study at the 2013 International MBA Case Competition, where students competed from over 30 universities worldwide. In 2014, McGill’s Desautels Faculty of Management invited Tanya to serve as a panelist at the Women in Business conference. In addition, she serves on the Canadian Association for Pharmacy Distribution Management (CAPDM) Steering Committee for Special Projects.